Clued-up and more demanding, consumers expect a quick response time, innovative services, and interaction at all times. The insurer’s front-office is really the frontline service for meeting these expectations and, as such, they must use digital transformation. Below, we set out our advice for successfully transforming the traditional front-office into an agile and flexible interface. Continue reading
The vast number of start-ups operating in the home automation or connected car domain represent a wealth of opportunities that insurers can take advantage of. Via IoT, they can offer a new approach to insurance.
In a house, each room can host at least one or a few connected objects. For example, the living room may have a smart thermostat to control energy spending. The front door may be lockable via a smartphone. The smoke detector in the kitchen could communicate through text messaging. Or, there could be sensors in the bathroom to monitor water usage. Lastly, a connected box could be installed in a car to decipher driving behaviour and offer advice. Continue reading
Many of us are talking about the Smart City concept. Quite literally, this is an intelligent city, meeting the needs of its citizens by making full use of information and communication technologies. It’s made the headlines, it fuels conversations and is fodder for Council projects. Yet, we are still lacking in markers and points of reference to be able to qualify a city’s level of maturity. Continue reading
Incorporated into company strategy, in the insurance market digital transformation affects all aspects of the profession, from customer relations to distribution, from partnerships right up to Management. But what are the digital opportunities on offer to insurers, and how can they make the most of them in a digital transformation project? Continue reading
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2017 will see the rise of ransomware attacks on mobile and connected devices, cyber security experts have warned. Continue reading
With the digital revolution making waves across all market sectors, and particularly in insurance, customers now hold more power than before. Time-poor, demanding, and savvy, customers are pushing insurers to reinvent themselves, and therefore traditional marketing strategies are changing. This is your “Customer 3.0”, and here are some innovative solutions that you can offer them. Continue reading
When it comes to Big Data, some see it as the beginning of a new world. But others are frightened of what it represents; namely, a gigantic volume of data. If one thing is sure, it’s that Big Data is at the heart of some of our biggest concerns today. Our ecosystem, brimming with personal information systems (smartphones, tablets, etc.) and connected objects, is sending the volume of available data into exponential growth, to the point where human intelligence alone simply isn’t enough to process it anymore.
New connected service offers aside, digitalisation is pushing Property and Liability insurance companies to take up their position in the new emerging ecosystem to become key players. But which pathways will lead them there? Continue reading
Copyright: Süddeutsche Zeitung/Worldcrunch – By Helmut Martin-Jung
Smaller enterprises can’t actually afford supercomputers. The EU wants to change that now. Big Data should not be the privilege of big firms only.
For some organisations Sopra Banking is predicting a decrease in the revenue generated by banking services and payments by up to 20% over the next five-year period. Continue reading