Seducing the Runaway Customer

Today’s banking customer is playing hard to get – and hard to keep!

In the face of changing customer demands, emerging competition, and global regulations, innovation is key for today’s banks to succeed. Whether it be by entering new markets, rebuilding their brand, introducing new services or initiating transformational process changes, innovation will be at the heart of any successful bank’s strategy today. Continue reading

Cybersecurity: when artificial intelligence gets involved

What is the relationship between artificial intelligence and cybersecurity? One certainly strengthens the other. Thanks to “machine learning”, which is already well known among researchers, AI makes it possible to tackle security in a different way, better suited to the changing context of cybercrime, with greater anticipation and through behavioural analyses. Applications have already been released by laboratories, particularly via open-source libraries, however new skills are required. Continue reading

The Future of Transport is Digital: Infrastructure Management

n our third and final look at the future of transport we are exploring how the use of digital technologies within infrastructure management can be used to improve overall maintenance and efficiency, ultimately lowering costs and improving user experience. Continue reading

When security becomes a lever for competitiveness

Both essential and costly, security has long been considered a “simple” necessity related to risks and usage. This is no longer true. Cybersecurity has become a necessary response to threats and now forms part of the very heart of the products or services of a company: a change that companies can, and must, transform into a competitive advantage. Continue reading

The Future of Transport is Digital: Transport Services Production

In the second in our series looking at the challenges and benefits of the digitization of transport we are going to delve into the area of digitized transport services production and all that entails.

The Challenges and the Needs

Digitization is cutting across all layers of society. We have an expectation that virtually every action we take, now has a digital approach and transport and logistics has not escaped this. Digitizing transport services, if done well, can improve the efficiency, create better experiences for customers and ultimately increase profitability of an integrated transport infrastructure.

The transportation industry, like many others, is under pressure to improve cost efficiency.  A report by transport and logistics analysts, Oliver Wyman, found that in a ten-year study, the companies’ involved showed increased revenue, yet reduced profits.  Oliver Wyman suggesting that to improve the situation logistics and transport companies should focus on, “standardizing and streamlining structures and processes, developing industry oriented and innovative solutions, thinking and acting in terms of networks”

And digitization is also being driven by consumer needs. Consumers are pushing the boundaries using ‘collaborative consumption’ to envision new models of transport, including app initiated car sharing and personal car rental.

An Example of the Power of Digitization: Traffic Management

In a report by Deloitte Research, Digital-Age Transportation: The Future of Urban Mobility’, they spoke of American commuters spending 34 hours per year delayed in traffic. Europe can be even worse, with Paris having the worst traffic jams in Europe, unfortunate drivers loosing up to 70 hours a year, stuck in traffic. A German Automobile Club study found that the impact on a country’s economy of traffic jams and the related fuel consumed and lost time could be up to 200 billion Euros.

This situation is not good for anyone, from drivers, to the road system, to councils. The issue arises when transport planners try to rectify these issues by adding new infrastructure; without intelligent application, this can prove slow and costly.

One of the emerging ways of managing traffic is through the use of drones. The U.S. Government is currently piloting a drone-based traffic monitoring system. In Europe there has been a number of research projects looking into the use of drones for traffic management. Some examples being the Czech Republic, Spain and France. Drones offer real time data of traffic issues and allow planners to build patterns of traffic use and spot areas and times, prone to traffic problems. They give a more accurate way of measuring and predicting traffic patterns. Big data obtained in real-time, from real events, can help to build a smarter approach to traffic planning and can inform smart infrastructure improvements. This can mean changes such as encouraging flexible working and creating ‘park and ride’ areas for busy town locations. The Netherlands has used this type of approach to manage their increasing traffic and cut traffic jams by 20%.

The Importance of Trains

The use of trains as a way of managing traffic should not be overlooked. Digitization does not stop at roads. The automation of train management is crucial to the optimization of the use of trains, which ultimately impacts on the optimization of other modes of transport. Examples of how to improve train traffic have been identified by planning and prediction initiatives such as ‘Project Darwin’, which looks at how to link real time train running information, to web sites and social media platforms. This information can then be used to predict journey times and allow passengers to plan journeys.

An Example in Action: La Poste Courrier

La Poste delivered around 15 billion parcels and letters in 2012 and is France’s foremost postal service. To say they have complex logistics is an understatement. To improve productivity and increase profits, La Poste Courrier have digitized their processes across 50 applications. By digitizing their services and logistics, La Poste Courrier has been able to expand its product offering and improve their overall responsiveness by simplifying operations. One of the key areas that a business like la Poste has to engage in is customer engagement and commitment. Being able to optimize logistics and transport has ensured that delivery schedules are maintained and customers see the best service – giving La Poste the competitive edge in an increasingly competitive market space.

One of the challenges of digitizing La Poste and other similar transport and logistic organizations is supporting existing infrastructures. Drawing on the use of modern Internet programming languages like PHP and .net as well as supporting enterprise architecture languages like Java, are essential to the success of digitization of transport. In addition, understanding the needs of the various integrated departments within any given industry can only help to optimize the digitization processes.

The Future

In a Franhofer Institute study into the future of road and train transportation and logistics, they determined that three main changes needed to be put in place to effect positive and efficient improvements, these were, digitization, flexible management and use of technology. They state that, “…transportation sector, too, increasing interconnectedness and digitization offers new opportunities and solutions to tackle growing traffic flows.“

I believe we can safely say the future of transport and logistics is digital.

Liquid Big Data: the next digital disruption?

Liquid Big Data is when competitors use Cloud technology and ways of working to openly share and analyse large volumes of data together for their mutual benefit. Yet an organisation engaging in this form of co-opetition risks losing competitive advantage over its peers and increases the threat of new entrants stealing market share. But could the strategic value of such a move outweigh these risks? Here are some ideas… Continue reading

What the world’s best cities will look like in 2030

Copyright – The Washington Post – January 19 2016 – By Dominic Basulto

Two mega-trends — the rapid urbanization of the world’s population and the aging of that same population — will soon collide. By 2030, more than 1 billion people (one in eight) will be aged 65 or older, and by 2050, nearly two-thirds of the world’s population will live in urban areas. What’s needed between now and then, according to a new report from McGraw Hill Financial Global Institute, is new thinking about how to create “age-friendly cities.” Continue reading