Clued-up and more demanding, consumers expect a quick response time, innovative services, and interaction at all times. The insurer’s front-office is really the frontline service for meeting these expectations and, as such, they must use digital transformation. Below, we set out our advice for successfully transforming the traditional front-office into an agile and flexible interface. Continue reading
The vast number of start-ups operating in the home automation or connected car domain represent a wealth of opportunities that insurers can take advantage of. Via IoT, they can offer a new approach to insurance.
In a house, each room can host at least one or a few connected objects. For example, the living room may have a smart thermostat to control energy spending. The front door may be lockable via a smartphone. The smoke detector in the kitchen could communicate through text messaging. Or, there could be sensors in the bathroom to monitor water usage. Lastly, a connected box could be installed in a car to decipher driving behaviour and offer advice. Continue reading
Many of us are talking about the Smart City concept. Quite literally, this is an intelligent city, meeting the needs of its citizens by making full use of information and communication technologies. It’s made the headlines, it fuels conversations and is fodder for Council projects. Yet, we are still lacking in markers and points of reference to be able to qualify a city’s level of maturity. Continue reading
Incorporated into company strategy, in the insurance market digital transformation affects all aspects of the profession, from customer relations to distribution, from partnerships right up to Management. But what are the digital opportunities on offer to insurers, and how can they make the most of them in a digital transformation project? Continue reading