Visiting IBM’s Watson IoT Centre

As one of IBM’s partners, Sopra Steria was invited to attend the grand opening of the Watson IoT Centre in Munich. The physical location is of great importance to IBM, as it puts them at the heart of Europe allowing them to reach out to a large number of players in the manufacturing industry; a high-potential sector for IoT. During our visit we rubbed shoulders with some of IBM’s partners and clients such as PSA, Thales, SNCF and Airbus as well as officials from across the world, particularly China and Japan.

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Insurance: putting the human touch back into omni-channel distribution

With regulatory restrictions, an ever-increasing competitive landscape, as well as a connected and moving client base, like all market sectors the distribution of insurance has to reinvent itself in the digital era. But, in light of the reduced number of customers buying insurance products in store, how can we meet customer expectations in terms of digitalisation, and at the same time keep a human and personalised customer experience? Continue reading