What IT service management can learn from CrossFit

Six months ago, when my children told me I was “great to bounce on”, I decided to sign up at the local CrossFit gym. I’d heard from friends that it was a good way to get in shape fast. CrossFit has a reputation for being somewhat tribal, with participants enthusiastically cheering, back-slapping and wearing garishly coloured clothes, so it was with some trepidation that I signed up for the induction to my local ‘box’ and set myself on a course to…

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