Insurance: putting the human touch back into omni-channel distribution

With regulatory restrictions, an ever-increasing competitive landscape, as well as a connected and moving client base, like all market sectors the distribution of insurance has to reinvent itself in the digital era. But, in light of the reduced number of customers buying insurance products in store, how can we meet customer expectations in terms of digitalisation, and at the same time keep a human and personalised customer experience? Continue reading

The insurer’s front-office in full digital swing

Clued-up and more demanding, consumers expect a quick response time, innovative services, and interaction at all times. The insurer’s front-office is really the frontline service for meeting these expectations and, as such, they must use digital transformation. Below, we set out our advice for successfully transforming the traditional front-office into an agile and flexible interface. Continue reading

Insurance: how to maximise the opportunities that digital can offer

Insurance: how to maximise the opportunities that digital can offer

Incorporated into company strategy, in the insurance market digital transformation  affects all aspects of the profession, from customer relations to distribution, from partnerships right up to Management. But what are the digital opportunities on offer to insurers, and how can they make the most of them in a digital transformation project? Continue reading

The Customer 3.0 is pushing insurers to reinvent themselves

The Customer 3.0 is pushing insurers to reinvent themselves

With the digital revolution making waves across all market sectors, and particularly in insurance, customers now hold more power than before. Time-poor, demanding, and savvy, customers are pushing insurers to reinvent themselves, and therefore traditional marketing strategies are changing. This is your “Customer 3.0”, and here are some innovative solutions that you can offer them. Continue reading

Digital world: 6 rules for role transformation

Digital world: 6 rules for role transformation

The impact that digital transformation has on HR and corporate management is sizeable. The way in which operational services experience their jobs and carry out their work is directly affected. Innovation and the introduction of new services are making lines of work change shape. Taking this into account, here are 6 rules to successfully support evolving lines of work. Continue reading

Digital innovation – teaching old dogs new tricks

Digital innovation

Whether disruptive or gradual, innovation is at the heart of digital transformation. But in this case, technology needs to be imperceptible. Above all, we need to adapt our behaviour and skills to these new, digital issues. Below I outline how to innovate effectively using structured approaches and old tools within a digital transformation project. Continue reading

Generation Digital: the Manager 3.0 sets free collective intelligence

Generation Digital: the Manager 3.0 sets free collective intelligence

The individual versus the collective is one of the most significant aspects of digital transformation. It is a process that replaces the human element, gives all personnel (IT or Management) the tools to develop true collective intelligence and makes way for the new Manager 3.0 to make his or her entrance.  This article offers a few key points to guide you in rethinking the role of the Manager and implementing collective intelligence. Continue reading

The 5 golden rules of new digital security

The 5 golden rules of new digital security

When it comes to security, digital transformation brings about new demands and new risks. To enable users to adopt these new services in total confidence whilst fully understanding the data risks for the company, a global approach should be put into place. Here I set out the 5 golden rules that I would recommend to new IT Security Managers (ITSM). Continue reading

Digital : Platform of pay-per-use services and consumption, the secrets of on-demand infrastructure

Platform of pay-per-use services and consumption: the secrets of on-demand infrastructure

By simple convenience, IT infrastructure has become a catalyst for the digital transformation. In this context, its nature and way of operating are changing. The simple technical platform therefore becomes infrastructure as a platform with, in particular, a usage cost for internal users. A type of on-demand infrastructure… 

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