Often to be found at the heart of the largest companies and organisations, the Digital Factory stands out thanks to its original way of working. Its innovative work organisation methods, including short decision cycles, less hierarchy and more autonomy for teams, stimulate creativity and reduce time to market. The start-up mentality abounds! Continue reading
The rise of digital technology has resulted in many new positions opening up within a company, from data scientists and UX designers to DevOps engineers and product owners. What better place than the Digital Factory, a workspace dedicated to the industrialisation of digital solutions, for the IT department to take on a more strategic role, becoming a distinguishing feature of this new agile organisation. The time for experimenting is over, it’s now time to produce.
The insurance sector hasn’t fully capitalised on it yet, but the robotic revolution is happening now and professionals in the market stand to gain from it. To cite a few examples, today we are seeing the automation of more onerous tasks, the emergence of virtual “smart” advisors and humanoid robots to greet us in stores. None of these advanced technologies are here to replace humans, but rather to help us better negotiate the leap towards a higher level of efficiency in customer relations, marketing, and HR. Here are a few key points for getting the best out of the unavoidable context of robotisation.
With regulatory restrictions, an ever-increasing competitive landscape, as well as a connected and moving client base, like all market sectors the distribution of insurance has to reinvent itself in the digital era. But, in light of the reduced number of customers buying insurance products in store, how can we meet customer expectations in terms of digitalisation, and at the same time keep a human and personalised customer experience? Continue reading
Clued-up and more demanding, consumers expect a quick response time, innovative services, and interaction at all times. The insurer’s front-office is really the frontline service for meeting these expectations and, as such, they must use digital transformation. Below, we set out our advice for successfully transforming the traditional front-office into an agile and flexible interface. Continue reading
Incorporated into company strategy, in the insurance market digital transformation affects all aspects of the profession, from customer relations to distribution, from partnerships right up to Management. But what are the digital opportunities on offer to insurers, and how can they make the most of them in a digital transformation project? Continue reading
With the digital revolution making waves across all market sectors, and particularly in insurance, customers now hold more power than before. Time-poor, demanding, and savvy, customers are pushing insurers to reinvent themselves, and therefore traditional marketing strategies are changing. This is your “Customer 3.0”, and here are some innovative solutions that you can offer them. Continue reading
New connected service offers aside, digitalisation is pushing Property and Liability insurance companies to take up their position in the new emerging ecosystem to become key players. But which pathways will lead them there? Continue reading
The impact that digital transformation has on HR and corporate management is sizeable. The way in which operational services experience their jobs and carry out their work is directly affected. Innovation and the introduction of new services are making lines of work change shape. Taking this into account, here are 6 rules to successfully support evolving lines of work. Continue reading
Whether disruptive or gradual, innovation is at the heart of digital transformation. But in this case, technology needs to be imperceptible. Above all, we need to adapt our behaviour and skills to these new, digital issues. Below I outline how to innovate effectively using structured approaches and old tools within a digital transformation project. Continue reading