The Customer 3.0 is pushing insurers to reinvent themselves

The Customer 3.0 is pushing insurers to reinvent themselves

With the digital revolution making waves across all market sectors, and particularly in insurance, customers now hold more power than before. Time-poor, demanding, and savvy, customers are pushing insurers to reinvent themselves, and therefore traditional marketing strategies are changing. This is your “Customer 3.0”, and here are some innovative solutions that you can offer them. Continue reading

Thoughts on AI Europe 2016

AI Europe

Over 1,000 attendees, 50 speakers and 30 exhibitors; this is a brief summary of what I was lucky enough to take part in during the first AI Europe 2016 conference held in London on the 5 and 6 December. The attendee list boasted the biggest names from the world of artificial intelligence such as Microsoft, Dell, Uber, Samsung and Nvidia, as well as several innovative start-ups, the likes of Blippar and DreamQuark whose innovations are based on machine or deep learning models. Continue reading

Welcome to the post-digital world!

post-digital world

 Discussion with Marc Giget, Chairman and founder of the Club de Paris des Directeurs de l’Innovation (Innovation Leaders Club of Paris)

What if we were already in the post-digital era? You know, this period when technology is becoming obsolete as we use it. Because essentially, innovation should have no other purpose than improving our everyday lives shouldn’t it? Continue reading

Instant Payments: the race against time


In the age of mobile internet, all services are going real time. Payments are no exception: Instant Payments should appear in Europe towards the end of 2017. While this new payment instrument offers banks new perspectives, they are also subject to a double race against time: a race to make sure that their IT systems are ready, and a race to process payments in just a few seconds. Let’s take a look at the challenges that lie ahead for banks. Continue reading

Start-ups aren’t the only ones innovating!

Start-ups aren't the only ones innovating!

Discussion with Marc Giget, Chairman and founder of the Club de Paris des Directeurs de l’Innovation (Innovation Leaders Club of Paris)

In a rapidly-changing world, big companies have suffered from the stereotype of being large, inflexible “dinosaurs”. However, since 2012, global companies have been catching up and are now at the forefront of innovation. Continue reading

The Payment Mix : an answer to the challenges posed by realtime operations

Mix payment

In the age of real-time, the customer can chose whether to pay by card, or directly with their IBAN, depending on their profile,the security offered and the cost. Looking beyond the full range of payment methods that banks have to offer, this is an opportunity for banks to provide enriched and attractive services, combining several different payment methods. Continue reading

Can simulation for decision support predict the future?

simulation for decision support

“The challenge in creativity is not to find new ideas but to abandon the old ones”.
Luc de Brabandere

Recently, scientists took some of the fundamental laws of physics, data on the formation of galaxies and images from the Hubble telescope, and created a simulation of our universe. The simulation has allowed them to study the makeup of dark matter and understand our universe in a much deeper way. One of the key results of the simulation has been the ability to make predictions based on observations. Continue reading

Scrum-Developers – the underrated heroes of digitalisation

Scrum-Developers – the underrated heroes of digitalisation

The popularity of Scrum has increased enormously through digitalisation. As an agile methodology Scrum enables teams to self-organize. This gives developers more power over the decision how to develop software. This lack of choice was one big drawback when using the waterfall model, where developers are only carry out tasks. At the same time, this leads to more pressure because developers have to finalise and release often. Continue reading

Building the contact centres of the future

Building the contact centres of the future

The boom in digital technology (smartphones, tablets, internet of things, etc.) results in an increase in remote communication channels between customers and companies. Customer behaviour becomes almost compulsive to get a satisfactory answer in real time, regardless of the request made to customer services.  Companies need to constantly rethink their positioning. How should they prepare themselves for future changes? What strategies should be implemented? How will future customer relationships be integrated into these business strategies? How will current contact centres, which are the pillars of customer relationships, evolve in order to address these changes? Two things are certain: technology will continue to evolve and customers will be increasingly more demanding. Continue reading

Why scientists want robots to learn to feel pain

Why scientists want robots to learn to feel pain

Copyright – The Washington Post/Worldcrunch – Karen Turner

Robots are one step closer to being able to experience an essential human feeling: pain.

Researchers in Germany are currently creating a “nervous system” that would mimic a pain response in robots, allowing them to quickly react and avoid harmful situations. Continue reading