Scrum-Developers – the underrated heroes of digitalisation

Scrum-Developers – the underrated heroes of digitalisation

The popularity of Scrum has increased enormously through digitalisation. As an agile methodology Scrum enables teams to self-organize. This gives developers more power over the decision how to develop software. This lack of choice was one big drawback when using the waterfall model, where developers are only carry out tasks. At the same time, this leads to more pressure because developers have to finalise and release often. Continue reading

Building the contact centres of the future

Building the contact centres of the future

The boom in digital technology (smartphones, tablets, internet of things, etc.) results in an increase in remote communication channels between customers and companies. Customer behaviour becomes almost compulsive to get a satisfactory answer in real time, regardless of the request made to customer services.  Companies need to constantly rethink their positioning. How should they prepare themselves for future changes? What strategies should be implemented? How will future customer relationships be integrated into these business strategies? How will current contact centres, which are the pillars of customer relationships, evolve in order to address these changes? Two things are certain: technology will continue to evolve and customers will be increasingly more demanding. Continue reading

Why scientists want robots to learn to feel pain

Why scientists want robots to learn to feel pain

Copyright – The Washington Post/Worldcrunch – Karen Turner

Robots are one step closer to being able to experience an essential human feeling: pain.

Researchers in Germany are currently creating a “nervous system” that would mimic a pain response in robots, allowing them to quickly react and avoid harmful situations. Continue reading

Innovation at the heart of Sopra Steria’s DNA

Innovation heart Sopra Steria's DNA

Thanks to a robust innovation policy, Sopra Steria devises innovative solutions for its customers using cutting-edge technologies. This policy fulfils 2 main missions: to anticipate new uses of technology and expand our range of offers. To achieve this, Sopra Steria deploys numerous resources both internally and in collaboration with its partners. Continue reading

The Revolution of the Internet of Things is gaining momentum

IIoT

Copyright – Les Echos / Worldcrunch – Pamela Kanter

The 4.0 Industry, also known as the Industrial Internet of Things (IIoT), is more than just a fad. Within the next 15 years, this sector could contribute up to $10.6 trillion to the economy. In Canada, no one thinks about IIoT as a future thing: They speak about it in the present. One province in particular, Ontario, has already taken the lead in this sector. Continue reading

Artificial Intelligence for Individual and Collective Efficiency

A Recent History of Intelligence in a Digital World

Artificial Intelligence is a technology that uses human-like learning to perform tasks. The idea of Artificial Intelligence or AI is nothing new. As a concept it has been in our literature and art for centuries. But these ideas had no foundation other than as philosophies of nature and science fiction. But things have changed. Continue reading

Explaining Human Nature To Robots

Copyright – Les Echos / Worldcrunch – April 21 2016 – By Roger-Pol Droit

Try to imagine that an intelligent robot is out to kill you. It remembers all your passwords and has access to all your data. Equipped with facial recognition technology, it can identify you wherever you go, even though you have no idea what it looks like. Continue reading