AI is entering Financial Services by automating processes, identifying patterns by crunching Big Data, and interacting with humans through voice. What areas of Financial Services will NOT be affected, and how will consumers buy banking and insurance services in the future? Continue reading
New uses and products, technological innovations and also new customer relationships, new economic models… The tidal wave of connected objects is inescapable. How should we deal with this revolution? Although the IoT (Internet of Things) creates growth and value, implementing such a project demands an approach that must be iterative, flexible and collaborative and which immediately takes into account the security requirements. Continue reading
Copyright -The Washington Post/Worldcrunch- Karen Turner
“In sum: Alexa is kinda my new best friend,” writes Rebecca Hanover, an author and blogger on Mommyproof. As a mother of young children, it’s not hard to see why: Hanover details the joys of virtual assistant Amazon Echo, which functions as a kind of combined kitchen helper, child entertainer and DJ. “Is it weird that Alexa feels like my trusty little friend during that six pm witching hour, gently guiding me through dinnertime?” Continue reading
The boom in digital technology (smartphones, tablets, internet of things, etc.) results in an increase in remote communication channels between customers and companies. Customer behaviour becomes almost compulsive to get a satisfactory answer in real time, regardless of the request made to customer services. Companies need to constantly rethink their positioning. How should they prepare themselves for future changes? What strategies should be implemented? How will future customer relationships be integrated into these business strategies? How will current contact centres, which are the pillars of customer relationships, evolve in order to address these changes? Two things are certain: technology will continue to evolve and customers will be increasingly more demanding. Continue reading
Copyright – Les Echos / Worldcrunch – Pamela Kanter
The 4.0 Industry, also known as the Industrial Internet of Things (IIoT), is more than just a fad. Within the next 15 years, this sector could contribute up to $10.6 trillion to the economy. In Canada, no one thinks about IIoT as a future thing: They speak about it in the present. One province in particular, Ontario, has already taken the lead in this sector. Continue reading
According to Gartner, by year 2020, there will be more than 25 billion connected devices. These devices would connect with the cloud (and other devices) without any human intervention.
What used to be dumb machines, devices, sensors, cars etc. would now turn intelligent with added computing and network capabilities. Systems and assets, which used to be isolated from external networks, would get connected to the Internet.
What does this imply in the context of cybersecurity? And public safety? Continue reading
Where we once had analog, we now have digital. Digitization has allowed us to create new ways of thinking – opening a multi-way dialog and generating new ideas. Continue reading
As both an educational and commercial showcase, digilabs bring together the most outstanding innovations developed by international Business Units within the Sopra Steria group; they are hubs of new ideas to imagine tomorrow’s world. Continue reading
A Recent History of Intelligence in a Digital World
Artificial Intelligence is a technology that uses human-like learning to perform tasks. The idea of Artificial Intelligence or AI is nothing new. As a concept it has been in our literature and art for centuries. But these ideas had no foundation other than as philosophies of nature and science fiction. But things have changed. Continue reading
Copyright – Les Echos / Worldcrunch – April 21 2016 – By Roger-Pol Droit
Try to imagine that an intelligent robot is out to kill you. It remembers all your passwords and has access to all your data. Equipped with facial recognition technology, it can identify you wherever you go, even though you have no idea what it looks like. Continue reading