The boom in digital technology (smartphones, tablets, internet of things, etc.) results in an increase in remote communication channels between customers and companies. Customer behaviour becomes almost compulsive to get a satisfactory answer in real time, regardless of the request made to customer services. Companies need to constantly rethink their positioning. How should they prepare themselves for future changes? What strategies should be implemented? How will future customer relationships be integrated into these business strategies? How will current contact centres, which are the pillars of customer relationships, evolve in order to address these changes? Two things are certain: technology will continue to evolve and customers will be increasingly more demanding. Continue reading
Copyright – Les Echos / Worldcrunch – Pamela Kanter
The 4.0 Industry, also known as the Industrial Internet of Things (IIoT), is more than just a fad. Within the next 15 years, this sector could contribute up to $10.6 trillion to the economy. In Canada, no one thinks about IIoT as a future thing: They speak about it in the present. One province in particular, Ontario, has already taken the lead in this sector. Continue reading
According to Gartner, by year 2020, there will be more than 25 billion connected devices. These devices would connect with the cloud (and other devices) without any human intervention.
What used to be dumb machines, devices, sensors, cars etc. would now turn intelligent with added computing and network capabilities. Systems and assets, which used to be isolated from external networks, would get connected to the Internet.
What does this imply in the context of cybersecurity? And public safety? Continue reading
Where we once had analog, we now have digital. Digitization has allowed us to create new ways of thinking – opening a multi-way dialog and generating new ideas. Continue reading
As both an educational and commercial showcase, digilabs bring together the most outstanding innovations developed by international Business Units within the Sopra Steria group; they are hubs of new ideas to imagine tomorrow’s world. Continue reading
A Recent History of Intelligence in a Digital World
Artificial Intelligence is a technology that uses human-like learning to perform tasks. The idea of Artificial Intelligence or AI is nothing new. As a concept it has been in our literature and art for centuries. But these ideas had no foundation other than as philosophies of nature and science fiction. But things have changed. Continue reading
Copyright – Les Echos / Worldcrunch – April 21 2016 – By Roger-Pol Droit
Try to imagine that an intelligent robot is out to kill you. It remembers all your passwords and has access to all your data. Equipped with facial recognition technology, it can identify you wherever you go, even though you have no idea what it looks like. Continue reading
Natural selection is Charles Darwin’s most celebrated theory. It depends on the fact that in each generation there will be mutation. This mutation creates variation in a species affording some with an advantage to survive in a changing world. Continue reading
One way a microfinance institution can improve its effectiveness is to optimise Loan Officers’ work, given that they are at the heart of the institution’s activity. Furthermore, providing them with technical tools improves the institution’s geographical coverage, information collection by managers at a customer level, and even the rate at which high-risk customers repay their loan. Continue reading
Digital can pose a range of risks for a bricks and mortar (B&M) retailer including: Continue reading