Digitizing the banking distribution network consists of implementing the processes and systems that enable the customer to be a player in the banking relationship via digital devices during prospecting, acquisition (new relationship), development (multi-equipment, consumption of products and services owned) and building loyalty.
The terminals used in the digitization process are those of the bank and its customers. Continue reading
Today’s banking customer is playing hard to get – and hard to keep!
In the face of changing customer demands, emerging competition, and global regulations, innovation is key for today’s banks to succeed. Whether it be by entering new markets, rebuilding their brand, introducing new services or initiating transformational process changes, innovation will be at the heart of any successful bank’s strategy today. Continue reading
Copyright – The Washington Post – February 5 2016 – By Yanan Wang
Just over a decade ago, students at a smattering of elite colleges were debating the merits of a new website called thefacebook.com. It was all the rage at Harvard, naturally, where it had been launched by a sophomore who “literally” made it in a week. Continue reading
Companies across different sectors are searching for the right ways to exploit digital ways of working and technology to sustain and grow their profitability.
But is the key to maximising the strategic potential of digital actually about subverting this traditional view of company performance? Here are some ideas… Continue reading
Copyright – The Telegraph Group – December 8 2015 – By James Titcomb
Some users are reporting that tweets are being delivered in non-chronological order, in what appears to be a move to make Twitter more like Facebook Continue reading
Copyright – The Washington Post – November 20 2015 – By Charles Ornstein | ProPublica
Jacqueline Stokes spotted the home paternity test at her local drugstore in Florida and knew she had to try it. She had no doubts about the paternity of her daughter, but as someone with an interest in genetics, she couldn’t resist. Continue reading
Our propensity for feeding internet services with personal data is exploding
In 2014 we made 2.4 million posts on Facebook, sent 204 million emails, sent 277,000 tweets and made 4 million searches on Google – every minute. Continue reading
Digital Transformation is changing how businesses interact with customers and each other. Continue reading
Copyright – Süddeutsche Zeitung / Worldcrunch – October 18 2015 – By Sarah Schmidt
Sure, it’s disturbing that our government (and others) are spying on us, but changing the way we surf, instant message and share is just way too hard. Continue reading
Digital or online learning has become a “buzzword” and a trend which most businesses have started to (try to) adopt. Digital learning appears to be “the perfect match” to our digital work life. However, we’ve asked ourselves: Is it really that simple? And if not, where is the catch? Continue reading