Insurance: putting the human touch back into omni-channel distribution

With regulatory restrictions, an ever-increasing competitive landscape, as well as a connected and moving client base, like all market sectors the distribution of insurance has to reinvent itself in the digital era. But, in light of the reduced number of customers buying insurance products in store, how can we meet customer expectations in terms of digitalisation, and at the same time keep a human and personalised customer experience? Continue reading

The insurer’s front-office in full digital swing

Clued-up and more demanding, consumers expect a quick response time, innovative services, and interaction at all times. The insurer’s front-office is really the frontline service for meeting these expectations and, as such, they must use digital transformation. Below, we set out our advice for successfully transforming the traditional front-office into an agile and flexible interface. Continue reading

Home automation and connected cars: a source of services and tools for insurers

The vast number of start-ups operating in the home automation or connected car domain represent a wealth of opportunities that insurers can take advantage of. Via IoT, they can offer a new approach to insurance.

In a house, each room can host at least one or a few connected objects. For example, the living room may have a smart thermostat to control energy spending. The front door may be lockable via a smartphone. The smoke detector in the kitchen could communicate through text messaging. Or, there could be sensors in the bathroom to monitor water usage. Lastly, a connected box could be installed in a car to decipher driving behaviour and offer advice. Continue reading

An indicator for qualifying Smart Cities

An indicator for qualifying Smart Cities

Many of us are talking about the Smart City concept. Quite literally, this is an intelligent city, meeting the needs of its citizens by making full use of information and communication technologies. It’s made the headlines, it fuels conversations and is fodder for Council projects. Yet, we are still lacking in markers and points of reference to be able to qualify a city’s level of maturity. Continue reading

Insurance: how to maximise the opportunities that digital can offer

Insurance: how to maximise the opportunities that digital can offer

Incorporated into company strategy, in the insurance market digital transformation  affects all aspects of the profession, from customer relations to distribution, from partnerships right up to Management. But what are the digital opportunities on offer to insurers, and how can they make the most of them in a digital transformation project? Continue reading

The Customer 3.0 is pushing insurers to reinvent themselves

The Customer 3.0 is pushing insurers to reinvent themselves

With the digital revolution making waves across all market sectors, and particularly in insurance, customers now hold more power than before. Time-poor, demanding, and savvy, customers are pushing insurers to reinvent themselves, and therefore traditional marketing strategies are changing. This is your “Customer 3.0”, and here are some innovative solutions that you can offer them. Continue reading