Seducing the Runaway Customer

Today’s banking customer is playing hard to get – and hard to keep!

In the face of changing customer demands, emerging competition, and global regulations, innovation is key for today’s banks to succeed. Whether it be by entering new markets, rebuilding their brand, introducing new services or initiating transformational process changes, innovation will be at the heart of any successful bank’s strategy today. Continue reading

Cybersecurity: when artificial intelligence gets involved

What is the relationship between artificial intelligence and cybersecurity? One certainly strengthens the other. Thanks to “machine learning”, which is already well known among researchers, AI makes it possible to tackle security in a different way, better suited to the changing context of cybercrime, with greater anticipation and through behavioural analyses. Applications have already been released by laboratories, particularly via open-source libraries, however new skills are required. Continue reading

Liquid Big Data: the next digital disruption?

Liquid Big Data is when competitors use Cloud technology and ways of working to openly share and analyse large volumes of data together for their mutual benefit. Yet an organisation engaging in this form of co-opetition risks losing competitive advantage over its peers and increases the threat of new entrants stealing market share. But could the strategic value of such a move outweigh these risks? Here are some ideas… Continue reading

What the world’s best cities will look like in 2030

Copyright – The Washington Post – January 19 2016 – By Dominic Basulto

Two mega-trends — the rapid urbanization of the world’s population and the aging of that same population — will soon collide. By 2030, more than 1 billion people (one in eight) will be aged 65 or older, and by 2050, nearly two-thirds of the world’s population will live in urban areas. What’s needed between now and then, according to a new report from McGraw Hill Financial Global Institute, is new thinking about how to create “age-friendly cities.” Continue reading