The boom in digital technology (smartphones, tablets, internet of things, etc.) results in an increase in remote communication channels between customers and companies. Customer behaviour becomes almost compulsive to get a satisfactory answer in real time, regardless of the request made to customer services. Companies need to constantly rethink their positioning. How should they prepare themselves for future changes? What strategies should be implemented? How will future customer relationships be integrated into these business strategies? How will current contact centres, which are the pillars of customer relationships, evolve in order to address these changes? Two things are certain: technology will continue to evolve and customers will be increasingly more demanding. Continue reading
Copyright – The Washington Post/Worldcrunch – Karen Turner
Robots are one step closer to being able to experience an essential human feeling: pain.
Researchers in Germany are currently creating a “nervous system” that would mimic a pain response in robots, allowing them to quickly react and avoid harmful situations. Continue reading
A Blockchain is the data structure that underpins Distributed Ledger Technology. Thanks to its cryptographic process, a Blockchain allows trust-based transactions between any two participants to take place, without physical contact and without either side knowing the other’s identity. Continue reading
Thanks to a robust innovation policy, Sopra Steria devises innovative solutions for its customers using cutting-edge technologies. This policy fulfils 2 main missions: to anticipate new uses of technology and expand our range of offers. To achieve this, Sopra Steria deploys numerous resources both internally and in collaboration with its partners. Continue reading
Copyright – Les Echos / Worldcrunch – Pamela Kanter
The 4.0 Industry, also known as the Industrial Internet of Things (IIoT), is more than just a fad. Within the next 15 years, this sector could contribute up to $10.6 trillion to the economy. In Canada, no one thinks about IIoT as a future thing: They speak about it in the present. One province in particular, Ontario, has already taken the lead in this sector. Continue reading
According to Gartner, by year 2020, there will be more than 25 billion connected devices. These devices would connect with the cloud (and other devices) without any human intervention.
What used to be dumb machines, devices, sensors, cars etc. would now turn intelligent with added computing and network capabilities. Systems and assets, which used to be isolated from external networks, would get connected to the Internet.
What does this imply in the context of cybersecurity? And public safety? Continue reading
Within the next five years, scalable artificial intelligence in the cloud – Brand AI – could potentially transform how retailers use personalisation to make every store visit a memorable, exclusive customer experience distinct from anything a competing digital disruptor could offer. Continue reading
Copyright – The Washington Post – Mai 31 2016 – By Brian Fung
Despite falling out of vogue years ago, MySpace — that old precursor to Facebook — still has details on more user accounts than the United States has people. And now a hefty chunk of those account credentials has been leaked to the entire Internet, in a humbling reminder that the Matchbox Twenty-inspired username you probably made in high school is still worth a heck of a lot to companies and criminals. Continue reading