Liked and expected, these are the two terms that define the feeling of Europeans in regard to digital public services. Whilst there is clear satisfaction with regard to the current solutions offered (on average, 62% of responses are positive), citizens expect a lot from the modernisation of their administrations. The survey led for Sopra Steria by Ipsos reveals for the third consecutive year the expectations from the French and their European neighbours in relation to the State. Whilst two thirds of respondents enjoy digital gateways, 88.25% of them are keen to see more efforts being made.
For the third consecutive year, Sopra Steria and Ipsos have led a study on the expectations of citizens regarding the State’s digital services. With more than 4,000 respondents, the study was carried out in France, the United Kingdom, Norway, and Germany. Continue reading
At a time when the digital economy is revolutionising all areas, the State’s public services are falling in with the trend. For the second year running, Sopra Steria wanted to find out citizens’ expectations of the digitalisation of their authorities. Continue reading
Sopra Steria has launched the first version of the Digital Gov’ barometer with Ipsos. It concluded in particular that the digital transformation of State services is moving forward and that, for 75% of French respondents, the project must be a priority, especially in the areas of civil registrations, employment and unemployment, and health.