[Infographic] Digitalisation of European public services: positive account

service public barometre digital gouv 2017_EN

Liked and expected, these are the two terms that define the feeling of Europeans in regard to digital public services. Whilst there is clear satisfaction with regard to the current solutions offered (on average, 62% of responses are positive), citizens expect a lot from the modernisation of their administrations. The survey led for Sopra Steria by Ipsos reveals for the third consecutive year the expectations from the French and their European neighbours in relation to the State. Whilst two thirds of respondents enjoy digital gateways, 88.25% of them are keen to see more efforts being made.

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French expectations for the State’s digital transformation

Sopra Steria has launched the first version of the Digital Gov’ barometer with Ipsos. It concluded in particular that the digital transformation of State services is moving forward and that, for 75% of French respondents, the project must be a priority, especially in the areas of civil registrations, employment and unemployment, and health.

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