The digital transformation of companies and organisations is radically changing processes, interactions with customers and management styles through the complete reinvention of methods as well as strategies. Leading on directly from the white paper Succeeding in your digital transformation and further developing the beliefs it explores, Jean-Claude Lamoureux, co-author of the work and Sopra Steria Consulting Group Executive Director, pursues the discussion with this series of four articles entitled The new challenges of digital technology in business. Continue reading
Today’s banking customer is playing hard to get – and hard to keep!
In the face of changing customer demands, emerging competition, and global regulations, innovation is key for today’s banks to succeed. Whether it be by entering new markets, rebuilding their brand, introducing new services or initiating transformational process changes, innovation will be at the heart of any successful bank’s strategy today. Continue reading
Trust (or lack thereof) is at the basis of the financial system’s current organization. Banks, escrow agents and other financial intermediaries are required to hedge risks in transactions between untrusted parties. But what if you could bypass this need for intermediaries, thereby lowering transaction costs and removing unnecessary complexities? That, and much more, is the promise of self-enforcing or ‘smart contracts’, a technology that is getting closer and closer to reality thanks to cryptocurrencies. Continue reading
Smart or cognitive systems have reached new levels of sophistication. They can now learn, understand and interact in ways meaningful to humans. The financial industry can use these technologies to improve their operations and services, from customer support to investment advisory. Continue reading