What does the future hold for customer experience in real estate?

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How can we meet customers’ new expectations in the real estate market? Whether they’re buyers, sellers, landlords or tenants, everyone now expects interactions as fluid as those they are accustomed to in the digital world. In response, the industry’s stakeholders must adapt: from the purchasing journey to related services, the time has come for them to take a customer-centric approach. Read on to find out why. Continue reading

How HR can include AI in their business strategy

Consulting agency, Gartner, has published a threatening report: by 2020, Artificial intelligence could replace skilled professionals in the fields of medicine, law or IT. But this technology won’t only be useful for repetitive or time consuming tasks, it will also have its uses in skilled professions where the added value usually lies within human intelligence. Continue reading

[INFOGRAPHIC] New ways of working: towards a major transformation of the banking sector

Intensified competition (the rise in online banking, fintech, regtech, etc.), the arrival of millennials on the labour market as well as changes in customer bases are making the French banking sector far more complex and driving traditional banks to undergo major transformations.

For the past few months, these organisations have been shaking things up and embarking on New Ways of Working: the change has begun. Continue reading

Artificial Intelligence as a System of Trust and Accountability

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The first thing we must understand is that the term “artificial intelligence” (AI) has been happily taken over by the digital marketing establishment. It is a means to simplify developing the marketing materials that they view as essential to drumming up business. It leads ordinary people like you and me down the path of looking at AI as the development of a race of machines, robots if you will, that will be as smart if not smarter than us. That is a disturbing thought for most to the extent that some people view AI as a prelude to the apocalypse. Continue reading

Management 3.0: what if we simply went back to the “old” Lean formula?

Businesses, employees, all of us in fact, are seeking to set free collective intelligence in order to reinvent ourselves in this ever-changing world. Many are striving to find new approaches to management, but look no further: one method has been working for more than 50 years, namely the good old Lean management method based on Kaizen philosophy that’s well-known in the industry. Here’s how to take another look at an old formula and give it the modern twist of agility. Continue reading

Artificial Intelligence: The Interface to Digitally Transforming Your Life

There is no doubt that the need for companies to get serious about digitally transforming their business and production processes is critical to maintaining their competitive edge. The customer is driving the need to be able to get to market faster with products that are competitively priced with the features and capabilities they demand. Artificial intelligence (AI) is at the core of being able to realise success. Continue reading

How Artificial Intelligence Can Also Make The Internet Run Better

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From vacuum-cleaner robots that clean your house all by themselves to virtual assistants that can keep track of every appointment in your work agenda to self-driving cars that will soon be circulating on the streets of our cities: One of the most important applications of Artificial Intelligence is the ability to make our technological devices ever more autonomous, able to understand on their own how to accomplish a task. Yet it is curious that while many such devices connected to the internet are learning to run on their own, the system that supports this transformation — network infrastructure (routers, hubs, servers, etc.) — continues to largely be operated manually. Continue reading

Relevant or obsolete? The role of HR in the 21st century

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The workplace is changing rapidly. Digital is transforming both how employees work and the way in which they expect to engage with their employers’ HR services. At Sopra Steria, we’ve recently partnered with Management Today on a survey that looked at the extent to which companies are using digital (data analytics, artificial intelligence, automation) to deliver a more consumer-like employee experience. And the findings don’t bode particularly well for the future of the HR function. Continue reading