Management 3.0: what if we simply went back to the “old” Lean formula?

Businesses, employees, all of us in fact, are seeking to set free collective intelligence in order to reinvent ourselves in this ever-changing world. Many are striving to find new approaches to management, but look no further: one method has been working for more than 50 years, namely the good old Lean management method based on Kaizen philosophy that’s well-known in the industry. Here’s how to take another look at an old formula and give it the modern twist of agility. Continue reading

Artificial Intelligence: The Interface to Digitally Transforming Your Life

There is no doubt that the need for companies to get serious about digitally transforming their business and production processes is critical to maintaining their competitive edge. The customer is driving the need to be able to get to market faster with products that are competitively priced with the features and capabilities they demand. Artificial intelligence (AI) is at the core of being able to realise success. Continue reading

How Artificial Intelligence Can Also Make The Internet Run Better

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From vacuum-cleaner robots that clean your house all by themselves to virtual assistants that can keep track of every appointment in your work agenda to self-driving cars that will soon be circulating on the streets of our cities: One of the most important applications of Artificial Intelligence is the ability to make our technological devices ever more autonomous, able to understand on their own how to accomplish a task. Yet it is curious that while many such devices connected to the internet are learning to run on their own, the system that supports this transformation — network infrastructure (routers, hubs, servers, etc.) — continues to largely be operated manually. Continue reading

Relevant or obsolete? The role of HR in the 21st century

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The workplace is changing rapidly. Digital is transforming both how employees work and the way in which they expect to engage with their employers’ HR services. At Sopra Steria, we’ve recently partnered with Management Today on a survey that looked at the extent to which companies are using digital (data analytics, artificial intelligence, automation) to deliver a more consumer-like employee experience. And the findings don’t bode particularly well for the future of the HR function. Continue reading

How Queen can teach us about Customer Expectations in the Digital Age

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I want it all, I want it all, and I want it now!Little did Freddie Mercury realise back in 1989 how prophetic his lyrics would be in describing the future of customer expectations. Although it’s likely that this subject wasn’t at the forefront of his thinking as Brian May penned the track, it did touch on the themes of ambition and social upheaval, both of which are highly relevant in today’s complex and constantly changing service landscape. Continue reading

[Infographic] Digitalisation of European public services: positive account

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Liked and expected, these are the two terms that define the feeling of Europeans in regard to digital public services. Whilst there is clear satisfaction with regard to the current solutions offered (on average, 62% of responses are positive), citizens expect a lot from the modernisation of their administrations. The survey led for Sopra Steria by Ipsos reveals for the third consecutive year the expectations from the French and their European neighbours in relation to the State. Whilst two thirds of respondents enjoy digital gateways, 88.25% of them are keen to see more efforts being made.

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