Artificial Intelligence as a System of Trust and Accountability

ia trust_EN

The first thing we must understand is that the term “artificial intelligence” (AI) has been happily taken over by the digital marketing establishment. It is a means to simplify developing the marketing materials that they view as essential to drumming up business. It leads ordinary people like you and me down the path of looking at AI as the development of a race of machines, robots if you will, that will be as smart if not smarter than us. That is a disturbing thought for most to the extent that some people view AI as a prelude to the apocalypse. Continue reading

Digital technology, collaboration and sharing: Building the smart community

smart communities

Digital platforms for collaboration are changing the way we live and work, a conversation with the authors of the book: “H2H. Human Revolution”.

Digital innovation and collaborative platforms are opportunities to create a new and modern form of human cooperation powered by smart communities. This is the thesis of the book H2H. Human Revolution, written by Gianni Lodi, an engineer, corporate manager and co-founder of EI4Smart, and the architect Gianluca Cristoforetti, responsible for the Map of Italy, a nationwide project of the Istituto Nazionale di Urbanistica (National Urban Planning Institute).  Continue reading

CHANGE: the 8 commandments of transformation in insurance

transformation in insurance

“E-health: shifting from insurer to key player in prevention, thanks to digital”

Digitisation of documents, improved digital interaction with customers, new products and services based around self care, advances in IT, and so on – digital and e-health are changing the face of insurance. To address this challenge and to make a success of e-transformation, here are eight best practices to implement within GM, IT and CDO.  Continue reading

Openness: fuelling digital transformation



In essence, companies’ digital transformation is based on openness. “The eye sees only what the mind is prepared to comprehend”, said the philosopher Henri Bergson (1859-1941). Opening up is allowing new ideas to come in, shaking up the established order and facilitating dialogue with ‘dissidents’, as this change requires. All this is only possible through a strategy of openness. It’s an essential fuel to move forward and accelerate.  Continue reading

Pleasure: the essential ingredient for a successful transformation


Series – The new challenges of digital technology in business

The digital wave places people and the group back at the heart of the company. Tackling your digital transformation successfully is above all letting ideas emerge, allowing mistakes and rapidly implementing what works. It’s an approach that is intended to be holistic and iterative, but above all peppered with a spirit of adventure and a necessary dose of pleasure.  Continue reading

Excellence: a requirement reinforced by the digital revolution

digital revolution

Series – The new challenges of digital technology in business

Customer versatility. Influence of e-reputation. Ambush from start-ups. The digital revolution is deeply transforming the relationship between the company and its customers. What is the key to this new order? It’s ‘simply’ excellence, an essential requirement and condition for a successful digital transformation.  Continue reading

Series – Choosing the human levers to activate for successful digital transformation

human levers

The digital revolution is leading the established public and private leaders of our economy to reinvent their models. In this race for change, the accelerating pace of which can ultimately call a company’s survival into question, the challenge seems to be as much cultural as it is technological, to ensure not only that teams take ownership of change but also that they embody it at every level of the company.  Continue reading

Digital transformation: let’s move up a gear

speed of execution

The digital transformation of companies and organisations is radically changing processes, interactions with customers and management styles through the complete reinvention of methods as well as strategies. Leading on directly from the white paper Succeeding in your digital transformation and further developing the beliefs it explores, Jean-Claude Lamoureux, co-author of the work and Sopra Steria Consulting Group Executive Director, pursues the discussion with this series of four articles entitled The new challenges of digital technology in business Continue reading