Discussion with Marc Giget, Chairman and founder of the Club de Paris des Directeurs de l’Innovation (Innovation Leaders Club of Paris)
In a rapidly-changing world, big companies have suffered from the stereotype of being large, inflexible “dinosaurs”. However, since 2012, global companies have been catching up and are now at the forefront of innovation. Continue reading
In the age of real-time, the customer can chose whether to pay by card, or directly with their IBAN, depending on their profile,the security offered and the cost. Looking beyond the full range of payment methods that banks have to offer, this is an opportunity for banks to provide enriched and attractive services, combining several different payment methods. Continue reading
“The challenge in creativity is not to find new ideas but to abandon the old ones”.
Luc de Brabandere
Recently, scientists took some of the fundamental laws of physics, data on the formation of galaxies and images from the Hubble telescope, and created a simulation of our universe. The simulation has allowed them to study the makeup of dark matter and understand our universe in a much deeper way. One of the key results of the simulation has been the ability to make predictions based on observations. Continue reading
The popularity of Scrum has increased enormously through digitalisation. As an agile methodology Scrum enables teams to self-organize. This gives developers more power over the decision how to develop software. This lack of choice was one big drawback when using the waterfall model, where developers are only carry out tasks. At the same time, this leads to more pressure because developers have to finalise and release often. Continue reading
The boom in digital technology (smartphones, tablets, internet of things, etc.) results in an increase in remote communication channels between customers and companies. Customer behaviour becomes almost compulsive to get a satisfactory answer in real time, regardless of the request made to customer services. Companies need to constantly rethink their positioning. How should they prepare themselves for future changes? What strategies should be implemented? How will future customer relationships be integrated into these business strategies? How will current contact centres, which are the pillars of customer relationships, evolve in order to address these changes? Two things are certain: technology will continue to evolve and customers will be increasingly more demanding. Continue reading
Copyright – The Washington Post/Worldcrunch – Karen Turner
Robots are one step closer to being able to experience an essential human feeling: pain.
Researchers in Germany are currently creating a “nervous system” that would mimic a pain response in robots, allowing them to quickly react and avoid harmful situations. Continue reading
Thanks to a robust innovation policy, Sopra Steria devises innovative solutions for its customers using cutting-edge technologies. This policy fulfils 2 main missions: to anticipate new uses of technology and expand our range of offers. To achieve this, Sopra Steria deploys numerous resources both internally and in collaboration with its partners. Continue reading
Copyright – Les Echos / Worldcrunch – Pamela Kanter
The 4.0 Industry, also known as the Industrial Internet of Things (IIoT), is more than just a fad. Within the next 15 years, this sector could contribute up to $10.6 trillion to the economy. In Canada, no one thinks about IIoT as a future thing: They speak about it in the present. One province in particular, Ontario, has already taken the lead in this sector. Continue reading
Within the next five years, scalable artificial intelligence in the cloud – Brand AI – could potentially transform how retailers use personalisation to make every store visit a memorable, exclusive customer experience distinct from anything a competing digital disruptor could offer. Continue reading
Where we once had analog, we now have digital. Digitization has allowed us to create new ways of thinking – opening a multi-way dialog and generating new ideas. Continue reading