Seducing the Runaway Customer

Today’s banking customer is playing hard to get – and hard to keep!

In the face of changing customer demands, emerging competition, and global regulations, innovation is key for today’s banks to succeed. Whether it be by entering new markets, rebuilding their brand, introducing new services or initiating transformational process changes, innovation will be at the heart of any successful bank’s strategy today. Continue reading

What Google executive Schmidt gets right, wrong about future of artificial intelligence

Copyright – The Washington Post – September 16 2015 – By Dominic Basulto

Over the weekend, Alphabet executive chairman Eric Schmidt (you probably know him better as Google executive chairman Eric Schmidt) wrote an op-ed on artificial intelligence for the BBC. While he does a good job of describing ways artificial intelligence will drive forward some key consumer segments (specifically, music and travel), he doesn’t go far enough in developing some truly breakthrough ideas about where AI’s headed.

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