Gartner Symposium The winning formula for digital transformation in 2019
Tackling the issues around digital transformation require thinking outside the parameters of simple technological bricks, as Gartner told audiences during the inaugurating speech at its annual European Symposium in Barcelona in November 2018.
To foster dynamic teams, processes and projects, we need to see the bigger picture: these issues affect the organisation, its mind-set, and its relationship with its clients. For a balanced equation:
Read on for Gartner’s 5 priorities that should be main CIO’s priorities.
The problem is not limited to issues around compliance or applying the General Data Protection Regulation (GDPR): how personal data is processed and protected is now a vital aspect of client trust. Gartner advises that the issue be treated as a matter of priority, encouraging companies to make it the key focus of their business strategy, to be managed by the company’s most senior decision-maker.
The challenge is two-fold: on the one hand, cybersecurity policies must be transformed to adapt to the new perimeter. On the other, companies need to learn how to collect, store and use the data.
99% of employees admit to having put personal data at risk at least once (see infographic)*
2- Discover Augmenter Intelligence
From marketing to predictive maintenance, not forgetting HR and customer relations, the fields of application for AI are still growing. Without denying the many questions raised by the advent of Artificial Intelligence in the world of work, Gartner prefers to see the glass half full rather than half empty: Gartner calls for us to reason in terms of Augmented Reality, to emphasise the way in which algorithms and machine learning are designed to work alongside and strengthen human capacities.
And in the long term? For Gartner, AI remains a powerful collaboration tool that should create more jobs than it cuts by 2020.
According to Gartner, only 16% of businesses using AI have seen a decrease in related staffing levels versus 57% of businesses who report no changes at all.
3- Hack your culture
How can we tackle resistance to change and work towards a continual evolution of company culture?
Company culture can be “hacked”, which means finding ways of making it more dynamic and even embrace change.
Gartner suggests adapting governance style and advises the adoption of new technology bricks; these won’t be managed by CIOs but rather by individual team managers so that each can exercise his or her leadership. Gartner also recommends being flexible and not thinking twice about adapting the organisation in order to maximise efficiency.
Quotation: “Hack your culture to change your culture,” said Kristin Moyer, Research Vice President and distinguished analyst at Gartner. “By culture hacking, we don’t mean finding a vulnerable point to break in to a system. It’s about finding vulnerable points in your culture and turning them in to real change that sticks. Hacking is about doing smaller actions that usually get overlooked. Great hacks also trigger emotional responses, have immediate results, and are visible to lots of people at once.”.
46% of CIOs surveyed by Gartner consider that company culture is one of the main barriers to digital transformation
4- Think in product terms
Objective: shift towards product-oriented project management which puts the user at the forefront. According to Gartner, an IT project should be managed with the same requirements and methods as when developing a product for the end client. The example is taken directly from companies like Amazon, Tesla or Apple which are demonstrating, each in their own way, how technology is becoming the cornerstone of operations in the trade, automobile or healthcare sectors.
« Digital product management isn’t just a different way of doing IT. It’s a different way of doing business », states Mark Raskino, Distinguished VP Analyst, Gartner.
5- Create your Digital Twins
According to Gartner, digital twins – currently used in industry to model a physical entity such as a production line – are now sufficiently developed to be applied to organisations as they can now mirror human processes perfectly. Known as the Digital Twin Organisation (DTO), the digital twin runs at the same pace as its analogue partner, thanks to the data transmitted by sensors in real-time.
“This generates continuous intelligence about what is happening in real-time. It allows CIOs to model different scenarios, choose one, and then make it real in the physical world”, summarises Helen Huntley, Research Vice President at Gartner.
24% of companies implementing an IoT project use a digital twin
*according to a study led by Intermedia, which surveyed 1,000 American employees in 2017